Affinity Water
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Con Company that tell their engineers to lie
I have had water pressure issues for 5 years on and off. Random times during the day. A plumber in 202 mentioned I could have a lead pipe and spent time investigating options to replace. I had Affinity Waters engineers out (2023) to do a report on the low pressure and confirm I had a lead pipe to which the Affinity water engineer DID. Even by leaving a note on my engineer report card. I spend ££££ getting the pipe replaced and then for affinity water to tell me I do not have a lead pipe. They have suggested I told them I have a lead pipe, deformation of my person is illegal and the customer is always right.! I would have said I have been told I have a lead pipe, I do not hold any qualifications in plumbing. I have been to CCW to which they have told me they case can not be followed up as Affinity water are suggesting that 5 years ago I told them I have a lead pipe based on a plumber inspection. IRONIC the plumber has gone AWOL with no company to be found. Side note – check a trade can be hit and miss! Even though Affinity water have stepped onto my property confirmed a lead mains even adding details to my report. NOW they are saying they did not and that I am lying and that I told the engineer that I had a lead pipe. Well the best part and I will play by hand now, I wanted my case to fail like this so I can expose the corruption. What Affinity Water did not know is that my Ring camera and CCTV picked up on the entire conversation filming the details of how the engineer explained how my pipe would have been clogged over years. He went into details on the pipe as he inspected it and you can hear him say, yeah that’s a lead pipe. Use the lead replacement scheme. Explained how it gets clogged by bad water in the area. Yes there was sign in the house to say you are being recorded This is now a matter for court and will ensure as much media coverage as possible so they are held accountable for their mistakes and what is now the case, a corporate company lying to their customers! This I want to say has happened to a number of us and this time they just got caught out. All I wanted is some support to resolve my pressure any way possible, but this case is going to destroy your credibility and I hope a full scale investigation into this matter. I was always respectful and honest when I spoke with your agents, but in return I had a corporate company lie to me. I will update this comment and tag AW in twitter once the first letter has been sent from my legal rep.