Home Instead Senior Care
View company profile →
Do not work for this company!
Do not work for this company! They advertised online for £11.50 weekdays and £13.50 weekends yet when I signed the contract I noticed in my first pay cheque it was actually £1 less for both weekdays and weekends, I emailed asking about this twice but never got a response. They do not pay you sufficient fuel costs, 25p per mile is below the gov minimum payment of 45p (which even then is too low with fuel prices at £1.40 for petrol, even more for diesel), I drove 3000 miles in one month and only was paid £150 for fuel, they claim the calculations are made via the ACP app but it is a complete lie. I asked for an investigation to be put in and to increase the fuel as a minimum effort and the head office replied saying they won't. The main problem with the company however is the absurd amount of time you don't get paid for, for months I had to wait hours in between calls (as was too long and financially impractical to drive to and fro) and was never paid for it. Can have a 10 hour day, assuming you start at 7:30 am one would assume you'd finish at 3:30pm, but no! You don't finish the last client until 9-10pm. A complete joke and immoral. I was also scolded by my superior for quite literally 'doing too much' as they said it made other carers who go in and don't do as much as they can to ease the clients lives look bad and can lead to negative cases. Imagine being told off for going above and beyond. I also only found out recently that I signed a 0 hour contract, the lady who assisted me in signing the contract asked my availability, to which I told her 20 hours (which was rarely adhered to in all my time working for this company) and she said she can't promise that amount so instead sign the other box which unbeknownst to me meant 0 hours. A complete shambles. The only positives were the clients themselves who were usually always a delight, wonderfully interesting, kind and grateful. I am a very busy individual, juggling school with working and I implore anybody seeking to work in care, especially HomeInstead, to tread carefully when looking for work in care; they take complete advantage. There is a reason why nobody why in the UK there is such a lack of carer's, the above is just the tip of the iceberg.