James  Hurst

James Hurst

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1 out of 5 stars
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Reviews by James Hurst

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1 out of 5 stars

One star because there isn't a zero…

One star because there isn't a zero star option. I placed a order on Monday morning at 09.15. I payed extra for next day delivery. I hadn't heard nothing by Tuesday so tried to call. Only to be told to email. Which I had already done. With no reply. The guy on the phone said, yeah he can understand my frustration but didn't offer to look into for me. He didn't even ask for a order number because clearly he didn't care. He never even apologised, Now I have recieved a dispatched email for delivery on Wednesday. I ordered this because I have a shipment of snakes coming and need the item urgently. I thought that placing the order at 09.15 min the morning would be plenty of time but obviously not. I will not be using th3m again. They are way to unreliable and couldn't care less. Rubbish service from a rubbish company. Spend your money elsewhere. I would hate to rely on them for live food. Discusting service. Update from the company. I recieved a refund but they did not even apologise for the delay. They just said. Yes they can see it missed the dpd slot. Wow they couldn't care less. Still I will never spend a penny with them again.