GEMCO
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Avoid at all costs - Terrible post sale service
I strongly recommend avoiding this service and have advised others to do the same. They supplied a defective ramp, which has caused ongoing issues. Each time an engineer is sent out, they take the ramp out of service and the business faces months of delays due to parts being unavailable. Despite numerous official complaints, resolutions are incredibly slow. The Essex area manager promised to visit and address the problem but never showed up. The company is quick to blame the customer, claiming, "It has been determined that the ongoing issues with the pulley covers, pulleys, pins, switches, and cables are not due to manufacturing defects, as suggested by the customer. Instead, the damage is occurring during the loading/unloading of vehicles onto the lift." This reasoning is questionable given that there is only one way to load and unload vehicles, which suggests the product is not fit for purpose. These issues have persisted for years and, judging by other reviews, appear to be a common problem. As a single-ramp MOT station, the impact on our operations has been substantial.