Economy Energy
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Leaving this company has been a…
Leaving this company has been a nightmare. Moving to this company was easy and cheaper than other alternatives. I have been with them previously and never had any concerns. However they have been a nightmare on leaving them this time. The insisted on fitting a smart meter, even though I explained I would be comparing prices within the next few weeks and probably moving. This meant that although I left in early May, paid my 'final' bill on the 20 June, I have continued to be hounded for additional payments. I requested explanations for this but never received anything. Today I was advised that having a smart meter meant that the final readings were not confirmed until the 20 and 24 July, so in the end have paid up just to get away from them. I would seriously consider avoiding this company. Not sure if it was the smart meter causing the problem or not. If this is the case more customers will get caught out by this. My trust in them has gone.