Economy Energy
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Absolutely Terrible.
Absolutely Terrible. I moved out of my property on the 29 September and wished to settle final bills and close my account. I informed Economy Energy of this via the "Moving Home" section of their website in mid September, and further contacted Economy Energy on 29 September to leave my final meter readings, again confirming with an agent that I was leaving the property. On the 4 October, I spoke to their agent Kane via the online help tool to ask when I would receive my final bill. I asked him to confirm that my account had closed, which he did, and he said my final bill might take up to 8 weeks to process. To my surprise, I was direct debited £49 by Economy Energy on October 18, despite believing that I had closed down my account. I called their agents on 22 October, explaining again that they needed to close down my account and send me a final bill for energy use up until 29 September, to which they agreed. In the following days, I received a final bill, but incorrectly charging me for energy until 26 October. Since the 26 October, their agents have called me several times a day (10 times in 4 working days), where I have explained the same story to them over and over again. Each time, they say they have put in a request to generate an accurate bill (cautioning me this might take a while due to a backlog) and to remove me from the call list. However, each time, another agent has called me afterwards and I have repeated the process again and again. As I leave this review, I am in the middle of trying to resolve this mess, caused by Economy Energy incompetence.