Energy Ombudsman
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A Necessary Step Before Court
I will share full details once my case is concluded, but for now I can confidently say this: the Energy Ombudsman process has been a disgrace. Despite admitting the energy company was at fault — after I was left without energy and effectively homeless for 5 months — they’ve offered me a £200 "goodwill" payment as if my hardship is insignificant. I am a disabled and vulnerable adult, which I made clear in all my correspondence. It took them over two months to issue a decision that completely ignores the evidence and consequences I’ve endured. I submitted over 50 pieces of documented proof. The energy supplier submitted just two. The Ombudsman even changed my assigned case handler without telling me — I only found out by checking the portal myself. This is a process required before court, and sadly feels more like a protection mechanism for big companies than an advocate for consumer rights. I will be taking this much further. I’ve kept every piece of evidence, and I won’t stop until there is real accountability — for both the supplier and the Ombudsman’s handling of this case