Discover Airlines
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Worst experience ever
Hi. I have been in contact with us. Please ready again our discussion. Well, I must Say I have been more than dispapointed by your service. This Travel is being a Real mess - and WE are spoiling our honeymoon because of your lack of profesionalism. First of all, the flight we took had a connection flight, We arrived late at the first destination so we had to run and stress out to go from one point to another point in Frankfurt within 30 minutes. Then, during the flight, the good was not good at all, the hearphones did'nt work so I had to spend 11 hours without any distraction, the toilettes and the self were dirty, thé staff was unfriendly. But i think the worst of all this is that you forgot our baggage in Frankfurt!!!! So we had to go on out cruise -we are on now- without any stuff!!! We have been cruising for 4 days now with two or three clothes and this is a Nightmare !!! Imagine how unpleasant it is !!! Also we had no choice than buying New clothes but one of your crew members Informed us that we would get reimbursed only 50% when we never asked anybody to have such money to spend !!!! Finally, we are lucky out boat is going back to Orlando tomorrow so we should be able to collect our baggage tomorrow but this is still unsure because we still don't get any confirmation of that - they were supposed to be delivered on Orlando Yesterday and they still aren't- and WE will have to spend the day AT the port to wait for them.. so one Day Lost for nothing !!! We are really stressed out and angry with your company because you are ruining our honeymoon. I Hope you Can Do something to repair all this. It was supposed to be a one life experience but this is a terrible Time for us. Gaëlle and Mickaël