Audley Travel
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Absolute snobs!!!!
I called up yesterday to enquire about a 2-3 week trip to Japan for my daughter's 18th and son's 16th birthday. On the online chat they asked for all my details, name, budget (which was £10k in total), time of travel etc. Then they said someone would call me to discuss. I assumed they had been passed these details but apparently they hadn't as the guy asked for all these details again. Then he tried to dissuade me from going to Japan in July as it wasn't in season even though he wasn't the specialist. Then he said because we're not spending £5000 per person he refused to forward me on to someone who could help me with the Japan trip. Absolutely awful experience and I'm hoping due to GDPR you're not holding onto my personal data for longer than is necessary, which was 10 minute pointless phone conversation. When I am able to spend £5k per person, which according to the guy is the lower limit they'll accept, I will definitely not be using you lot after the way I've been treated.