SpaSeekers.com
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Poor cancellation process
I was sent a voucher for a present for spa breaks and when navigating through Google accidentally went on to spa seekers. When completing the booking the voucher didn't work but I had arranged to go for a spa experience with a friend so booked it regardless. On realising my mistake I emailed spa seekers to cancel but didn't get acknowledgement of receipt. I called during their opening hours to cancel and although I did so in less than 24 hours I have been charged £25. I realise my fault in this but an element of good will would have been nice! This has just guaranteed that I will never use spa seekers for any future booking and will obviously recommend other companies to anyone who asks. Poor marketing on your part spa seekers.