Stone Real Estate
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Worst Real Estate Agent in NSW
This is about their Manly Branch - NSW, Australia WARINING - DO NOT TRUST THEM - AND DO NOT ASK THEM TO MANAGE YOUR PROBABLY MOST VALUABLE ASSET. YOU WILL LOOSE MONEY. By far the worst estate agent on the market. Don't know where to start to describe all my troubles I had with them. But let's summarise it before the story is getting too long here: 1) rental balance not paid over months and with several requests to get my money 2) end of lease report was so bad that I lost lots of money because of missing evidence and because they simply did not claim with the old tenant 3) charged for a start of lease cleaning which was never done properly. I as a landlord and the new tenant complained, they promised to get it sorted and never did 4) condition report for new tenancy is unbelievable incomplete and will cause more financial damages. 5) New tenant complained about damages caused by the previous tenant from day one - for nearly two month no activities from their end which was nearly leading to a court hearing - I finally organised the repair myself when I was informed about the problem by the tenant. 6) They never act in your interest as a landlord - they simplsy spend as much money money as they can for bad services and bad repairs. There are really good and reliable agencies in Manly. I made the mistake to trust Stone as I know it's owner through friends. But neither he nor the rest of the team are taking any responsibilities for their actions. And today I started several claims at NCAT agains them.