Wonda Mobile
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£800 out of pocket
i bought £800 phone and was given a delivery date of 13th march. then i had an emailed to say it would be 12th march, then email to say 13th, then email to say the 14th. when it didnt arrive i emailed wonda and they checked with fedex and was told Monday (3 days later). when again it didn't arrive i contacted wonda again and they looked into it, then i get a message to say it was delivered on the 13th.???? checking tracking info it says it wasn't delivered but still at depo, few emails back and forward and wonda say they did deliver it to my neighbour... something i did not authorise. i check with neighbour and a parcel was delivered but not the phone, this was a ebay parcel and when i check that tracking info it was correct. wonda then told me to make a paypal claim as they wont help any further. paypal couldnt careless and im £800 out of pocket. The tracking info was added after it hadn't arrived as you know. Plus it says it was delivered at 12pm...yet the other parcel was delivered to my neighbour at 2.38pm. it just doesn't make sense, and instead of you wonda taking responsibility it's down to me to be left short. PayPal have accepted the tracking info even though it makes no sense and I have loads of email and txt showing the live tracking and it being returned to depo. We keep going round in circles again. I authorize a cheap eBay item to be left with a neighbor, that did happen and was tracked and signed for. The phone was not to be delivered to anyone else and the tracking for this was shown as returned to depo, it wasn't til a week later they changed it to say it was delivered and at a random time. They're trying to cover themselves but it doesn't add up. I'm reviewing your service so others can make their own decisions weather or not wonda can be trusted. Before the missed delivery your service was great, you answered all my questions and I had no problem, it wasn't until you gave up and told me to make a claim that its made me think others should be aware.