Pimsleur Language Programs
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Appalling customer service
Appalling customer service. Did the 7 day free trial but forgot to cancel due to a family emergency (serious illness). Tried to cancel after being charged then to receive generic email then ghosted - all my subsequent emails not replied to. Pimsleur did not respond to why I could not cancel or why service was not subject to 14 day cooling off period (a statutory right in UK / EU law). No response to these valid questions. To me this is basically a scam. I would say first and foremost, listen to the reviews about the appalling / non-existent customer service. It's true. Second, the product really isn't all that. There are much better language learning products out there. Third, this company will not refund you if you don't cancel before the end of the 7 day trial seemingly for ANY reason. Beware and look elsewhere.