Travelocity
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Good luck trying to use your credit.
I booked a trip through Travelocity in 2020 for my family that we ultimately chose to cancel because of COVID. Travelocity was great and canceled my flights and gave me a nearly $1800 credit. The trouble started when I attempted to use the credits. First, the links in my account to the credits don't work. You are forces to call them. Beware call wait times are over an hour. I opted to key in my phone number for a call back. That took 90 minutes. I could barely hear or understand the service rep who called me back. When I told her this, she hung up on me. Next option was their chat feature. Again, 90 minutes. I kid you not. The person did not help. After all that time, she then told me their system was down and that I should try later. Out of desperation, I posted something on their Facebook page. Low and behold, I got a response right away suggesting we message one another. I gave this person everything she needed: dates, times, flight numbers. She gave me everything but. I got flight info for South Korea, Australia and Scotland, but not where I was looking to go in the US. This went on for 3 hours. Again, I kid you not. When I finally got a quote for the flight, it was $111 more that what was on their website. I was told the price I pulled up was no longer available. Funny, I just checked again and the price I found still shows available. I emailed the CEO and filed a complaint with the DOT. Travelocity lost a customer today.