LifeStance Health
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LIFESTANCE INCOMPETENCE
I called to ask about my appointment time but they couldn't find it. I said I have a card but was put on hold. Someone picked up and read a letter about me having to pay a 2640.00 balance before she could see me. I live in Savannah, Ga. I had been with Dr Winders for 27 years. He left the practice and I then saw 2 or 3 psychologists both of them twice, wanting to go back 27 years and relive trauma that had already been treated. Well, they left the practice and I finally saw Dr.Sotus-Nawar and things were going okay with her. She is professional, and after a few visits getting easier to talk too. She actually listens, great suggestions to reduce my stress and I thought maybe I finally found the exact psychiatrist, I needed. Lifestance is very fortunate to have Dr.Sotus-Nawar. Back to the my appointment they couldn't find. It was canceled. I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the billing department. I spoke or was on hold for over 70 minutes with at least 7 or 8 people picking up asking if they could help and reassuring me they could but no one ever did. I was then in tears stating people on psychiatric,anxiety meds, and other medications can not just stop taking medications without serious consequences. I was put on hold and someone else picked up and I was told if something happened to me to go to the Emergency Room. I was so upset and infuriated that the people I was speaking to weren't even in the Savannah office. One was in Snellville and I actually lost track of the other locations. Have these employees been trained for psychiatric or psychologist offices ??? Do they realize the huge liability and litigation that could be brought against Lifestance for their incompetence ? Finally, after being put back on hold someone picked up and told me the office manager would call me back. Kayla called me back and gave me an appointment for the following day. Kayla has been with the local office for many years and I was so relieved to be speaking to someone I actually knew and who was completely competent, professional, and knew me. Thank God for Kayla. COMPLETE INSANITY Donna Foster