Pet Drugs Online
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Not up to standard, this time
The first time I used Pet Drugs on Line, I was pleased with the service. My vet had issued a multi- use prescription and this was returned to me for a second use, when I enclosed a sae. On this occasion I was informed they would not be able to return the prescription (even with a sae) but they could keep it on file for future use, if I was happy to do that. I replied immediately, on 7/7/25 that I was happy with the new arrangement but needed the dog meds ASAP. Although the online information states that meds are sent out within two working days, I did not receive my order until 21/07/25. Not only was my request not actioned on 7/7/25 but the same information was sent out again on 16/07/25. I was so disappointed in the lack of service I sent a firmly worded email by returning, asking for a reply that day. Suddenly there was a flurry of emails ‘congratulating’ me on the impending delivery. It took until today, 21/07/25, for a reply to my email of 5 days previous. Not signed, it just offered a brief apology for ‘the inconvenience’ - no mention of the poor dog who has gone without her meds for a week; no explanation why it took them so long to deliver; no apology for failing to meet their own delivery timeline. I hope this experience isn’t repeated the next time I try to use that prescription on line, otherwise I shall be asking for its prompt return, using the same sae I sent at the beginning of the month and was never returned!