Henrys Watches
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Henry's Watch Scam
I ordered a watch from this on-line company BEFORE I read any reviews, which was a big mistake. What I received is utterly non-functional. The second hand does not move, the watch stem is in a locked position that can only make the minute and hour hands rotate around the dial (no second or third pull-out gear positions), the lower timer dial only works if the timer button is continually depressed, and the upper timer dial is non-responsive. The company sent me a small manual via email, but it contains no information on how to initiate watch operation. Now the company suggests I get the battery changed and has asked me to send a video to illustrate my problems. I cannot send a video, so I sent pictures. I requested a replacement that works because that is what I paid for. I do not understand how they could send a non-functional product without a quality assurance check before shipping. The company's on-line presence appears very professional, and their communications are very polite, but they have made no movement to send me a new watch or refund my money. This is an elegant scam and I have been robbed. Other negative reviews say this better than I can. Since then I have learned of other similar scams purporting to be stores closing out with amazing closeout deals. Do not do business with Henry's Watches, a highly polished scheme to take your money and then politely stonewall you against any meaningful resolution.