Champions Travel
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Ticketing mishap
Our experience at the game itself was fantastic—watching Arsenal win was a dream come true for my 10-year-old son. However, the ticketing issue we faced beforehand was a major disappointment. Two days before the match, we went for the stadium tour and had our tickets scanned, only to be told they were invalid because they had “already been claimed.” The stadium staff even asked if we had paid a lot for them, which was extremely unsettling given that we had spent over £900 per ticket. Champion Travels responded and reissued the tickets within two hours, but the situation could have been disastrous if we had gone straight to the game instead of using them for the tour first. We could have lost valuable game time and gone through unnecessary stress after flying 9+ hours to catch this game. What made it worse was the lack of accountability—no explanation was ever given, just a casual “Sorry to hear you had a little bit of bother with the stadium tour.” a week after the game. For the reputation of the company as the “official reseller” and the price I paid, this kind of issue should never have happened. While the match itself met my expectations, the ticketing mishap left a bad taste and made the overall experience far less enjoyable than it should have been.