TheLiz

Feb 21, 2023

Marriott Vacation Club Lies!

We joined the Marriott Vacation Club “Family” in 2018 and have had nothing but issues and bills since. What it boils down to is the Marriott Vacation Club and its sales agents very purposefully misrepresented the facts, lied, and used high stress tactics to bully and manipulate people into purchasing a useless product. How they lure you into these presentations is with promises of “gifts”, and telling you that the meeting only lasts about 90 minutes. Our meeting was over five hours, where these Salespeople managed to lie and misrepresent the product in the following ways: MVC timeshare points would be easy to resell, and MVC staff would assist us any time. Total fabrication, good luck with resale! We were told we could use the timeshare often and could travel to international destinations. Again, a fabrication. Marriott’s portal to view and exchange points is extremely convoluted and not user friendly. We also discovered that in addition to our points, we would have to pay a substantial amount out of pocket. Essentially pre-paying for travel was possibly the biggest selling point for us, and we had clearly been lied to. The MVC annual maintenance fees were also totally misrepresented. It was not clearly explained that we would be paying recurring annual fees on top of our monthly fees. This was a huge burden both emotionally and financially. Maintenance fees, resort fees and other taxes were never included in any discussion of price or payments for ownership during the presentation, however, we were held financially responsible for all of those and more. We also later found out that our children would be responsible for the mortgage and maintenance fees upon our passing. This was not something we intended for them to have to handle or be financially responsible for, nor did we agree to have their names included in the contract with MVC. We are so disappointed in MVC; we really thought the brand name alone stood for some level of integrity. We were wrong.