Rebel Internet
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Sounds great on paper, awful in practice
The service from Rebel is appalling. It's only been two weeks and so far, the only reliable part of their 'reliable connectivity' is that it reliably drops out multiple times a day. Oh yeah and the connection that goes 'throughout your home'? Well it doesn't reach upstairs about 6m from the router. We have contacted them several times now about the issues and there has been no help. 1. We contacted them the second day of service, they said it sounded like there was a problem with our line (despite it being fine the week before on the other provider. We only switched to save money). They sent out an Openreach engineer who not surprisingly, found no issues with the line. He did however say that he could see we were having 10+ dropouts a day, dropouts that Rebel apparently can't see their end. No call back. 2. We contacted them again, we just asked if the service could be cancelled as it wasn't what was advertised. They started looking at a list of connected devices and at first tried to suggest it might be a smart speaker causing the issues. Then said it was probably an extender we'd plugged in causing the issues. We did try an extender because the router is so shockingly bad that we needed the extender to get connection upstairs in our 2 up 2 down house. They said they'd call us back. They did not call us back. 3. We contacted again about the ongoing issues and asked again to cancel the service. They said they would change some settings on the router and call us back. They did not call us back. 4. Called them again. They suggested several things to make the extender work better. The extender was never the issue, it was the constant dropping out on the broadband that was the issue. Not to worry though because they would call us back in the morning. Today is morning and I bet you can't guess what happened? Nothing, nothing happened because they didn't call us again. During every contact with them they have said that they can see no drop outs on their end which I suspected would happen because every time all our devices lose connection, the router is still shining green. We will contact them again about these issues and try and cancel again but I am anticipating a battle to cancel the service without a fee at this point. If they'd cancelled when we asked at first because we shouldn't be having issues on day two, then we would've been within the two weeks to cancel a contract. Interesting how they've dragged it out. The only good point I'd give them is the router was shipped quickly. Unfortunately, the router looks like it has been thrown together with scrap plastic. Please just let us leave so we don't have to pay for this horrible service for the year.