American Water Resources
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Very pathetic service - water backup
Very pathetic service. I have the water, sewer and in-home plumbing coverage for the last one year with AWR. Recently had an issue with the water backing up so raised a claim 3851095. Personnel from ULTIMATE DRAIN CLEANING AND SERVICE LLC showed up and were not able to fix the issue on day 1. After couple of days another guy showed up and did a clean-up to give a temporary relief and promised to do a follow-up cleanup using a machine that would cut the root growth in the pipe(causing the water backup). But to my shock the claim was closed. When I called AWR to follow-up they said I will have to raise another claim. So the main issue is still there and AWR is not ready to fix in spite of having a complete coverage.