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Energy Ombudsman
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SUCCESSFUL OUTCOME - NAIRN LEGION - SSE
I am a pensioner (75) working as a volunteer looking after the utility accounts of my local Royal British Legion Scotland Branch. I was having severe problems with my Gas supplier SSE. Despite months of emails (mostly unanswered) and numerous telephone calls (which were unproductive), I approached the Energy Ombudsman for assistance. My case against SSE was upheld by the Energy Ombudsman and adhering to their timelines they found in my favour. Legion Nairn received a substantial refund, including a goodwill amount of £150 which was suggested by the Energy Ombudsman. I highly recommend the Energy Ombudsman as a means of settling disputes. Thank you.