Japan Crate
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Will not arrive monthly. Vague and incorrect customer support.
Ordered a Christmas promoted package Dec 02 2023. It's January 9th 2024. EDIT: It's now January 24thth still absolutely no useful tracking or ETA. They just keep insisting my package is stuck in customs, but no tracking detail actually shows this. Tracking shows they have only sent data about the package. I contacted the company who does their shipping directly and the personally confirmed they had not even received the package, so it's not a customs issue? I don't know why their support would be disingenuous about the real issue, multiple times. They can not provide accurate estimates when this will be shipped. Offered no refund or meaningful solution, but the worst is not being forthcoming and clear about the exact mistake or hold up. That is a massive red flag and I have no trust in this company now. This was a gift, and I get shipping international can be tough I do it for a job, but not being honest about what happened is a huge red flag and terrible support. I would avoid this company it's not worth the headache.