Knights Professional Services
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Overcharge and do not act in clients interests
I would not recommend this solicitor because in my experience Knights do not act in their customers best interests and charging is inflated, excessive and exceeds agreed caps. I was seeking advice on an employment matter and was billed thousands of pounds. I was advised by another solicitor that I could have accessed the advice I needed, in a more cost effective way from a direct access barrister, without having to pay a solicitor at all. Knights did not alert me to the this option. At the outset the Knights Solicitor said he charged £330 an hour but he assured me that the work would largely be completed by a cheaper more junior solicitor- this did not happen. I was billed £330 for every single hour logged to the case. This even stretched to administrative tasks, as well as, the time he spent telling me about his family’s health, and eating a chicken Caesar salad, at a meeting (this was a mid afternoon meeting which was organised in pub, at his request). Knights admit these things happened at the meeting but claim the cost of the meeting was discounted - it wasn’t. The solicitor also overran the funding cap he specified without my consent. He also inflated costs by insisting on pointless phone meetings I didn’t want - these cost hundreds of pounds. This issue of overcharging is still unresolved after my complaint to Knights.