Tracksmith
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Great Kit, Not so Great Customer Service and Fulfillment
I encountered a frustrating experience recently with three orders placed within a short span of three weeks. I received news that the item I purchased was not able to be located, making matters worse as only certain items from the order arrived. I did not want a partial kit. Trying to initiate a refund turned into a painful process, aggravated further by the website's failure to recognize the Order Number. Despite reaching out to Customer Service, I have received no response for over a week. I believe that if a company offers 'High-End' products, they should deliver 'High-End' Customer Service. Although the products themselves are of top-notch quality, the overall experience could be exemplary if the same level of effort was invested in their operations.