Browns Restaurants
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I’ve never had to write a negative…
I’ve never had to write a negative review before, but we recently visited the Browns, Windsor restaurant and the service was shocking. Our first server was great & took drinks orders straight away, but unfortunately, his shift ended 10 mins after we arrived & it was downhill from there. They weren’t busy at all & yet we waited 20 minutes to get someone to take our order for starters. When it came, the food quality was great, no issue with that at all. Only, we never got the chance to order main courses or more drinks, as we couldn’t get the attention of any of the four staff, none of whom had approached our table since we’d finished our starters. We decided to go elsewhere in the end & when I asked for the bill & she wanted to know if everything was alright,as soon as I said we were disappointed, she turned away & loudly told her colleague we weren’t happy, at which point they both walked off?! For the first time EVER in a restaurant, I refused to pay the service charge added to the bill because frankly, we didn’t get any. At no point did anyone apologise or even care what the issue had been, just took the payment & walked off.