gpmotorcycles
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Very disappointed with the guarantee…and lack of support from the dealer.
Very disappointed with the guarantee support offered by GP motorcycles. Purchased a demonstrator Royal Enfield meteor 350 with 114 miles on the clock. I took it back for its services as required under the guarantee. At around 1,900 miles I was surprised to find signs of oil on the right hand side front fork and on the lower fork leg. When I contacted the shop I was told that Enfield wouldn’t cover that under its 3 year guarantee as it’s a wear and tear ( consumable) item , same as tyres , chains etc. I pointed out that it must have been a faulty oil seal for it to fail at that mileage . Eventually they agreed to take a look. Because I travelled in on decent quality tarmac, the presence of oil was minimal. We normally ride the B roads. So they refused to fix it. Since then the problem has got much worse ; also I have found blogs identifying several of the same model with that problem , now identified as a warranty issue by the factory. I contacted GP again passing on this information and asking GP to check with Enfield UK to clarify. That was in April, and I have heard nothing from them. I have been “stonewalled” I will definitely not be buying from them in future and would warn others that if they have issues with their purchase , they will be without support. The 3 year guarantee, it seems , is only as good as the dealer. In this case , not much good ! The bike is still under guarantee: first mot is due in June, so I have had to get it fixed elsewhere.