Xero Shoes
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5000 mile warranty - a marketing gimmick
I am an old customer of Xero since 2019 and loved using their sandals and shoes until now- I purchased a Xero sandal, delivered in Mar 25, and with about 10KM/week usage the sole degraded so badly, I was getting foot pain. In late June / early jul when I wore to them I had used it for 150-160Km (100 miles) which is 2% of their 5000 mile warranty. When applied for a claim under their website, they said this wear and tear is normal and they will give a discount on a new pair, no replacement. The 5000 mile warranty is meaningless if they are saying that after 150-160km (~100 miles) the wear and tear is normal. A sandal that wears out irrespective of gait / posture with only 2% of its original intended design is not NORMAL. It’s either a designer’s fantasy calling it 5000 mile or it’s most likely a marketing gimmick. I understand how business change over time and how customers fade away. This is one such moment, it was great wearing Xero all these years, good bye.