Santander Consumer USA
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Following up on my previous review RUINED MY CREDIT
Following up on my previous review. They are the worst of the worst steer clear. I made a horrible mistake of taking out an auto loan with them because I had no choice. Just to give you an idea my rate was 20.02%. They are absolutely a predatory lender. I sold my car to Carvana in June 2024.They sent a payoff to Santander. Santander accepted the payoff closed the loan, released the title and sent me a paid in full receipt. The loan was closed on my credit report. Two months later I start getting late notices from Santander. Carvana shorted the payoff so I called them and asked them about it. They indicated they sent the full amount and even sent me a receipt. Meanwhile Santander REOPENS the loan on my credit and reports two late payments for Sep and Oct even though I sold my car and they told me it was paid off in June. Finally filed complaints on Carvana and they came back and said it was their mistake and they would send the money. I have all of this correspondence so I sent it to Santander obviously it was Carvana's mistake. I sent it to the executive resolution team and they refused to do anything. I have sent multiple follow ups to the executive resolution team and they don't even respond to my email. Steer clear of this company unless you want to pay thousands of dollars in excessive interest and your credit ruined. DO NOT BORROW FROM SANTANDER!!!