Anneh

Jul 1, 2025

Local authority contracts

To any local authority tenants who may have had difficulties with this (or any other contractor forced on them). I have read several negative reviews of this company, and based on my own previous experiences suggest the following..... In the first instance liaise with the company and whenever possible follow up ALL phone calls with an email in confirmation to both the company AND your local authority. It may seem like a chore but well worth it. Note any rude or intimidating manner together with the name of the person you spoke to so at the beginning of your call ask who you are speaking to. If you are unable to reach a mutually satisfactory arrangement, the next day cancel any appointment given but do not reschedule. You do not have to give a reason. Follow up your cancellation with an email. Thereafter deal with your local authority. They have tenant liaison officers to help with such issues and as annual boiler servicing is a legal requirement it is in their interests as well as the tenants to bring the matter to a swift and acceptable conclusion. As your landlord the local authority are responsible for contractors working on their behalf. If you feel harassed or intimidated report it as such using your local authority's formal complaints procedure. Follow up your formal complaint with a separate personal email in confirmation as complaints records can, and do sometimes disappear. This way you always have your own records should you need to escalate the issue as ultimately it is your landlord who is responsible. Sending you threatening letters implying you will be charged for missed appointments could be considered harassment which is a criminal offence. As previously mentioned annual safety checks are a legal requirement and you cannot refuse access but neither does it have to leave you out of pocket! They CAN do this work after 6pm or on a Saturday but desperately avoid it because it means paying their employees overtime and as the costs were fixed when the local authority accepted their tender the profit margins are comprised. As a recap - you pay your rent to your landlord, not the contractors and therefore they should be expected to resolve issues for you.