Bread Pay
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Bread identification process discriminates against hearing impairment.
Tried to use bread while purchasing hearing aids. Checkout process through bread implies seamless, automated approval. This is not true. When I tried to use bread pay it said you must call and talk to a person. After filling out ssn, dob etc. got on the phone and could not hear because the system was messing up. They then say we need to verify identity by asking you questions from credit report. That is standard however they are read to you by a person who cannot pronounce very well through a phone system cutting out but I answered the best I can asking to repeat. I am purchasing hearing aids! Then they ask me to upload photo of drivers license. I did all that then it says denied cannot verify identification. I complained saying the process is flaws and discriminatory towards hearing impairment and I am who I say I am. They use TransUnion and I verified all my info is correct. They reply say sorry cannot revisit your identification. You are denied. Go back to selling company basically not our problem.