US Water Systems Inc
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Poorest shipping and customer service knowledge.
Ordered and paid for there biggest system, Whole house filtration and salt free conditioner with media filter in-between. Arrived quickly but incomplete. It said in directions that I needed to add the media to the tanks however that was apparently already done at plant. Not indicated with change in directions or extra note with packaging. Problem was that system was to remain vertical but somewhere during shipping they were laid flat causing center filter pipe to not be centered. Apparently that it will fix itself when filled with water. More importantly the media filter system that is in-between the larger tanks wasn't included. I called and they sent the filter, out of stock of the one that I ordered so they promised to send correct one when in stock, but not the housing and bracket that was supposed to be sent. I called again and they sent the housing and bracket. The direction indicate that there are connectors enclosed to connect the filter housing to the larger filters on either side of center filter, they are not. I called again and was told that they don't supply those anymore but haven't changed installation directions to indicate that I needed to purchase them. Problem is I had a plumber ready to install at $95/hour and didn't have the parts that they indicated were supposed to supply. They were happy to supply those at an additional $60, promised they would ship out same day however did not. Customer service reps seem to lack quite a bit of knowledge about their products and the sales staff isn't much better. Extremely frustrated at this point, pretty much the worst service I've had in a long time for any type of purchase. I certainly hope that the system works as advertised because this has not been a very pleasant experience so far.