Vinoselección
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HUGELY disappointed, goods never arrived!
HUGELY disappointed! Placed an order, received confirmation and money was withdrawn and then nothing... I emailed twice in 4 days heard nothing, after a week I contacted them to understand when I could expect the goods to be delivered. They told me not to worry that by the end of the week I would receive a notification from UPS with tracking, 4 days later nothing so I rang again at which point they told me my order would not arrive in time for the party I needed it for and there had been an error which NO ONE informed me about. The reason there is 2 stars and not one is because the staff seem pleasant and polite etc. but the service and lack of customer service to try and correct the issues, such as offering an express shipment etc. is very poor! Wish I had checked the trust pilot before placing the order, clearly a recurring issue!!!!