Porter Airlines
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No customer support
Today I flew Porter from Toronto Pearson airport to Orlando. The flight left 26 minutes late without an explanation or apology. The flight itself was fine, and they even provided a lunchbox which is a rarity these days. Attendants were friendly. But it quickly went downhill from there. When I arrived at the Orlando airport, my baggage (golf bag) was nowhere to be found. I get it, all airlines, misplace baggage from time to time, so not great but it is an industry problem. But where this airline fell down was in customer service. There was not a Porter person to be found in the baggage area and even in the passenger check-in area - no one to help. In fact, a helpful JetBlue agent paged to have a Porter representative come to the carousel to provide customer assistance and nobody showed up. A call to the customer support line resulted in a message suggesting a five hour wait. Totally unacceptable. The only remedy seems to be an online form An airline cannot skimp on costs to the customers detriment. This is not a recipe to stay in business. I would stay away from this airline if you have any checked in baggage.