Jacqui Walker

Sep 18, 2020

I royally screwed by American Freight without grease or Vaseline purchased a first $1,400 bedroom set

I purchased a first $1,400 bedroom set. About 6 weeks ago. So I called the store. To see if the bed had arrived and was told that it was in the store. So I made arrangements for the set to be delivered to my home. By me having a very busy schedule because of me being a healthcare provider. I set the date up for today, which is 9:18 2020. Now I was told that everything was there except for tall Chester drawer. And I was also told that it wouldn't be. And for another 30 days I was like, okay, that's fine. As long as everything else is there. Now mind you. I called again to confirm. The delivery date and time the day was still confirmed, but they could not give me a set time. Moving forward to today I called the store at 11:30 a.m. To see what time. The bed would be delivered. I was told oh The only thing that is here is just a dresser and a mirror. I was like wait no, no, no, no, no. Everything should be there except the Chester drawer. And I was like I'm coming into the store. Moving forward I get to the store in Port Orange with I live in New Smyrna Beach, Florida and I questioned the guy who mind you I purchased the front. About my bed as he was like who did you speak to? I don't know. I spoke to seven different people throughout this process. Oh, we can give you your bed back know or we can give your money back. Is what he tells me. You inconvenience me or you guys the store in general just a convenience to me. I don't have a bed now. I'm crying in the store at this point. They were so nonchalant. It was ridiculous. My cousin who was with me. And asked what could you call the manager to see if she can get the bed then on the floor? So they proceeded to call the manager. Manager says yes. Okay, I was fine with that. They told me that as soon as the delivery man comes back. He's on a run. He'll deliver the stuff I go home. Wash dishes and everything else around the house by then it's almost 2. I called him back. They're giving me the runaround. So I go pick up my fiance from work. We drive back to American Freight. Then they're able to give me a set time. What's the score 3rd? They sell contract someone it's not his fault. It is not his fault by far is the freaking people that work for American Freight that Royal f*** people and lie. I just got off the phone. With the guy that actually delivering the furniture And explain to him everything that went on today, and he's apologizing for them. And I told him if he doesn't have to apologize. It's not his fault. He's just a subcontractor. That delivers for them. But American Freight will never ever ever get another f****** dime of my money. And this life or the next?