Economy Energy
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Shockingly incompetent and fraudulent
A sales rep knocked on my door in September 2016, my tariff with my current provider was running out in October 2016, I listened to what he had to say and it did sound like a better deal so I was initially interested however after looking online I decided to go with eon energy. I emailed economy energy to advise that I would not be switching to them and I was to go with eon instead. In the months from October 2016 to January 2017 I was harassed with phone calls (3-4 per week) to get me to sign up and switch to economy energy. Then in Jan 2017 I had a letter from economy energy to advise they were closing my account. I called economy energy and spoke to an adviser who confirmed I had an account on their system even though I didn't authorize it. They claimed that I had not paid them anything (despite never receiving a bill) so they were closing my account. I advised I haven't paid anything because I do not owe anything as they are not my gas and electric provider. I emailed with proof to advise that I was never with them and they should cease contact with me immediately or I will take further action. I received a phone call from a manager who apologized and removed my name from the marketing system so I wouldnt be contacted again and I thought that was the last of it. Now... August 2020 I have had a letter from a debt collector to say I owe over £200 to economy energy. I have supplied a screenshot of my old eon energy account which shows the gas and electric supply including the dates; bearing in mind you can not be with two providers at once. I have all the email feeds to advise that I do not require economy energy's services as well as bank statements to prove who I was paying at the time and should I need to I'm sure I could obtain phone records to prove the harassment calls received from economy energy. Worst company ever!! completely incompetent!! I have emailed watchdog and will be contacting the ombudsman should I continue to be harassed and chased for debt that I do not acknowledge or owe.