Energy Ombudsman
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Disappointing.
Unfortunately I am very disappointed with the energy ombudsman. I was really pleased when they agreed to take on my ongoing case with British Gas who I had had a lot of trouble with in the previous months. The ombudsman ruled that BG should write a letter of apology which I received and also a goodwill cheque of £75 as way of compensation which I agreed to. The cheque for the compensation arrived in my late mother's name which I can't cash as I have closed her bank account in Aug last year. I spoke to the ombudsman concerning this and they escalated my complaint which I was happy with. Yesterday however I was told that my complaint was closed as BG had done everything they were supposed to and there was proof. I have my bank statement to prove the money has never been paid to me and a cheque from January 25 addressed to my late mother that I can't cash. I have reiterated this to the ombudsman but to no avail. This morning I received a survey as my case is closed to them but obviously unresolved to me and a link to leave a review on here, which I have now done.