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Travelocity
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I took 4 hours today to change a…
I took 4 hours today to change a flight. I was on hold on two different times for an hour until I spoke to a customer service person. After speaking to the customer service person, he changed my husbands flight instead of mine. I called back and was on hold for 45 minutes to talk to a supervisor. Very nice people but it their poor staffing and processes make for an unfavorable experience.