Online Carpets
Read all reviews for Online Carpets →
If I could give them 0 star I would
I ordered a carpet from OnlineCarpets and had it professionally fitted, only to find it was the wrong one. I contacted the company immediately and referenced my rights under the Consumer Rights Act 2015. They agreed to collect the wrong carpet and deliver the correct one. A week later, the driver arrived and refused to take the wrong carpet, insisting I had to wrap a 5 meter carpet myself in sellotape and bin bags as he stood and watched me struggle. I am physically unable to roll and package a 5-meter fitted carpet. The driver then left the with the correct carpet and took nothing away. I spoke to customer service and the manager insisted I was responsible for packaging, even though this was clearly a company error. I am now £300 down, plus £80 fitting fee, with a carpet stuck on my stairs that I cannot move. My son also can’t get into his bedroom as all my rooms stuff is in it. Avoid this company. Their handling of mistakes is poor, their customer service is unhelpful, and they fail to honour legal consumer rights.