pbm Property Management
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"Redifining customer experience in…
"Redifining customer experience in block sector" ... This bold, but unfortunately false statement from the managing director of PBM is a perfect example, how far managing agents are from reality at people's homes and instead the picture is completely opposite. When you take over a new build development and in just over 2 years of management, you succeed to downgrade your reputation, puts the question, why are you doing it at all. Communication which is the most crucial element is completely missing in all levels - from the property manager to the managing director as well. After I had to submit a formal complaint, it didn't get responded as per PBM own internal timeframe. Despite follow up ups sent to various people includung the managing director Gary Cane, no one has ever bothered to respond. When you call, you are told by the customer service team that your message will be passed on, but you don't actually get a call back at all. So this eventually turns into a 1 way communication. Luckily I work in this field, as an accountant, so conducting review of costs myself, there have been many outstanding issues which nobody at PBM can actually properly back their decisions and some generic answers are provided... if they work.... I would not recommend them as an agent and a free advise for leaseholders: closely monitor how your monies are spent. You will otherwise be really shocked....