Takeaway.com
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Do not waste your Bitcoins here!
I am not someone who ever writes online reviews. However, I am so appalled by Takeaway.com 's service I felt compelled for the first time to write of my 3 bad experiences in the space of the last 2 weeks. As a Bitcoin supporter, I was excited to see that a UK delivery service was now accepting them as payment. I like to support companies that support Bitcoins and so despite the poor choice/quality of restaurants decided to ditch (external reference) and (external reference) in favour of Takeaway.com. Big Mistake!!!!! Last week I was informed 30 minutes after ordering and paying using Bitcoins that the restaurant I ordered from was in fact closed and that Takeaway.com could only refund me to my bank account- annoying as the whole purpose of using Bitcoin is to avoid banks etc...But hey, these things happen, so I decided to give them another chance. A few days later I ordered from a different restaurant, again using Bitcoin, only to be told after my order was confirmed that the restaurant was not offering delivery on this day. Call me stupid (I feel it) I decided to give them one last chance and just attempted another order with them... be told that the wait time would be close to 2 hours long and so again my order has had to be cancelled and payment to be reimbursed to my bank again. The problem with Takeaway.com is that they do not seem to know what is going on with the restaurants they partner with and they don't even apologise for this! I fail to understand how every other take away website I have ever used seems to be able to deliver without hassle and yet Takeaway.com cannot. I'm sure the customer service team are lovely people, but they really do not seem to give two hoots and just pass the buck to the restaurants. If they have any chance of being a successful company they are going to need to build better relationships with the restaurants and not use the same generic apology reply. I wont be wasting anymore Bitcoins on this company and I wouldn't recommend anyone else do either. If using cash/ card payment, there are much better companies out there to choose from.