Venatour Sports Travel
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Broken promises
Just back from Bordeaux for the Wales v Fiji match. We were invited by our tour representative to join a tour bus there and back from the game. The bus was part of the Venatour schedule for guests at a neighbouring hotel, and had many seats available. Travel to the match was fine but the bus failed to turn up for the return journey. The Venatour representatives took charge of the situation and organised taxis back to the hotel saying "Venatour will reinburse you fully, ask for a receipt but you probably won't get one". We asked for a receipt from the taxi driver but he just shrugged his shoulders, spoke something in french and took the money. I've made the claim to Venatour but they refuse to pay because we didn't get the receipt. It wasn't a great deal of money but they didn't keep the promise made.