Lyca Mobile UK
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Absolutely ridiculous service. No SIM delivery and no CS feedback and no refund yet???
I have been following up on this matter for over a week now, and I must say, this has been one of the most unacceptable and frustrating customer service experiences I have ever encountered. I received an email from LYKA stating that my SIM card re-delivery request would be reviewed, as I never received the product. I responded immediately with all the requested information on the same day. Since then, I have been waiting for a resolution while sending repeated reminder emails almost every single day. Despite LYKA’s claim of providing 24/7 LIA online assistance, I have not received a single response, neither via email nor through your support system. This level of negligence and disregard for customer concerns is completely unacceptable and reflects extremely poorly on your company. At this stage, I am formally demanding a full refund of £5.00 and immediate cancellation of any future transactions or authorisations linked to my bank account or card within the LYKA system. Here are the relevant details for your reference: Order ID: ORD0D1A30002641491 Transaction ID: MFST0002256970 Plan Name: National Plus If this matter is not resolved immediately, and I do not receive written confirmation of the refund and account deactivation on my email address or on Trustpilot, I will escalate this situation as a formal complaint to my bank and report this as fraud to the appropriate authorities. This is your final opportunity to resolve this issue.