Energy Ombudsman
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I am deeply disappointed and frustrated…
I am deeply disappointed and frustrated with the final decision made by the Energy Ombudsman regarding my complaint against E.ON Next. As a single occupant, my electricity usage is extremely low. I only use two small heaters—one oil heater and a small fan heater. I even stopped using the oil heater to reduce my energy usage and tried to manage my consumption carefully. I do not use an electric kettle or any high-power appliances. Despite these efforts, my bill increased by over £170 within just 14 days, which is completely unreasonable. Many families I know pay less than £145 per month, and yet I am being charged far more as a single person. I raised a complaint, and although the company sent an engineer and refunded £100, I still believe the smart meter is not working correctly. Over a period of three months, they added a shocking £759.21 to my account. I followed Citizens Advice guidance and made an official complaint to the Ombudsman. But unfortunately, the final decision favored the company, and I was left feeling powerless. It feels like big companies always win, no matter how strong or honest your case is. I truly feel the decision was unfair and unbelievable. As an individual with limited resources, I now feel like I made a mistake by complaining. It feels like fighting against a system that protects large corporations. I am sorry to say, I’ve lost faith in this process. That’s how I feel now.