Marriott Vacation Club
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I purchased in Hilton head a year and a…
I purchased in Hilton head a year and a half ago and deeply regret the decision. Not only do the maintenance fees go up year over year. They also are very difficult to deal with. On a recent trip we had to cancel, which I recognize I forfeited the points for the room, but the issue was I purchased tickets for Epcot with points and expected either to get the tickets or reimbursed the 600 points. I was told that I had forfeited those points as well which I do not agree with. After trying relentlessly with customer service to get an answer I reached out to the sales person that sold us the package. He agreed with my logic, and tried also to reverse a decision to no avail. I have been a loyal Marriott member for 20 years and quite frankly I am disgusted with the situation. I am currently trying to figure out an exit strategy. I recommend to buying in to MVC.