Brightside Health
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Absolutely horrible
Absolutely horrible! Misleading and not honest about what you will be charged or that you will be charged. 1. Set up an account because they approved my insurance, Florida Blue. 2. There was No membership cost to use this service. That is what I read and understood. ( Clearly as seen in attached documents. ) 3. It would not let me proceed to set up my appointment until I have a credit card. ( Should have gone with my instinct not to but I understand a lot of people pay out of pocket and or don't have insurance ). 4. I missed my appointment due to a personal mishap and I couldn't get my phone to reschedule or cancel. Going back on the website, a couple more observations to validate my uncertainty: * They do not say anything about a $165 no show policy until after an appointment was made. And even directly after appointment was made it still didn't direct me to anything that said anything about charges or policies charges. *** Doing research and reading other reviews it is clear that this is how they do business. There's conflicting charge amounts for different reasons and they did not know they would be charged.. ) *** Bty: I didn't just carelessly miss my appointment. I was in the ER and can prove that!!! ( Besides the matter of the reason for charge. ) This is a horrible business and a horrible experience! During Christmas!!! A time I'm already struggling as well as raising my autistic grandson. I normally wouldn't waste time giving a bad review but this needs to end! This is stealing. This is unfair and dishonest. Shame on Brightside Health!