Suki Tea
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On Two occasions I never received the original orders
I have only purchased twice from Suki tea once in 2020. My order was lost and two emails not answered. Finally a phone-call later the issue sorted and my tea arrived 5-7 days post the phone call. At least 1 month later than the original order. I placed a second order 27/11/21. Confirmed as being processed on 29/11/22. Nothing arrived by the 10/12/21 so I emailed them, to be fair this time they did respond within 24 hours, informing me to wait up to 14 working days for delivery. As Christmas came and covid related staff delays I left it will a while and then forgot about. But by the 7/2/22 I had still not received my tea order. I emailed again requesting a full refund. As they did on the 10/12/21 they replied within 24 hr and agreed to refund me. Even though my second interaction with customer services has improved I still find serious issues with this company and how it operates I would never recommend this company to anyone. The tea is very good and the company does have an extensive range but the delivery service is horrendous!