So Energy
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After several years of misinformation
After several years of misinformation, incorrect charges and zero communication, I have had to resort to reporting this sham of a company to the ombudsman, who has found in my favour. The handler stated that it was the worst case they had dealt with and were in shock at how many failings there have been, despite continuous efforts on my side to resolve things. Response to the reply: this is still not resolved, you are still taking too much money and have not responded to the ombudsmans recommended settlement. I am desperate to go to another energy provider so please review and respond via the ombudsmans portal and resolve this diabolical issue. Note, this is the fastest anyone from your company has ever responded to me in the 4 years I have been stuck with this sorry excuse of a company.