Marriott Vacation Club
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I have been vacationing at Aruba…
I have been vacationing at Aruba Marriot Ocean club for many years. Most have been terrific. More recently the quality of the resort has declined to unacceptable lows. My last stay was this pact Jan and here’s what happened. Upon checking into our room my wife discovered that the microwave was not cleaned. It had residue of Pizza or sauce from previous guests. We called housekeeping and they eventually came up to clean it up. Counters were filthy as well. After housekeeping left the room , I asked my wife to check the bed sheets. Sure enough they were dirty with stains. Again we called housekeeping and when she removed comforter and sheet a blood stain was revealed on the mattress cover. Possibly from a women’s period. That’s horrible!!!Such a scene is unimaginable. No hotel should be aloud to operate at this standard. It’s unsanitary!! After housekeeping left the room my wife wanted to have a cup of tea and when she took out a coffee cup she discovered it was also dirty. In fact many dishes and the salad bowl still had food in them. My wife felt embarrassed to once again call housekeeping. She ended up cleaning dishes of your previous guests. I am furious that my wife’s vacation starts off with her washing your dishes. Two days later my son and his wife arrived and wanted to shower in the lock out room bathroom. They discovered that there was water leaking from the ceiling. We called again to get help. Repairman arrived and said we can not use this shower until he finishes repairs. He came and left several times until he finished the repairs. We didn’t have the use of this bathroom for several hours after coming off the beach. I lodged a complaint about all this and two days later the Manager of Housekeeping , Maureen, came to our room with her staff to finally clean this room up properly. That’s several days after my check in!! I insisted on speaking with hotel manager about this ordeal. The manager Mr Pedro Vargas took three more days to finally contact me. He simply kept trying silence me. I complained to Marriot Corporate and so far no resolution. Marriot is NOT what it used to be