Singapore Airlines
View company profile →
Refund taking long
Refund taking long. Nobody answers phone for refund request or change dates. Only web request form allowed. Its 10 days of trying to get refund. No refund given yet. Worst experience. No person talks for refund. Only email communication allowed. Reply email comes exactly after 3 days asking more information. After three days, First they ask details of f tickets. Then they ask if payment method is still valid. They will reply again after three days. Like this back and fort they're wasting 3 days at a time. Now system not even recognising my PNR for requesting refund. Fortunately i got their email address to request refund. Very bad customer service. I am doubtful if the refund will come finally. Best thing is to file complaint with USA DOT (department of transportation, government regulatory agency), if you are US resident.